Q. What are the delivery slot timings? When must we place the order for receiving our delivery?
A. Delivery will only happen as per below order timelines:
Morning Slots order timeline
Evening Slots - order timeline
9.00am to 11.00am
Order should be placed on or before 8.00pm the previous day.
Order should be placed on or before 12.00pm for delivery in third slot for the same day. Subject to product availability
11.00am to 1.00pm
3.00pm to 5.00pm
5.00pm to 7.00pm
Q. What is Normal Delivery?
A. Normal delivery is for next day requirements of customers. It shall be executed as per the below terms:
Minimum order amount for Normal Delivery is INR 100/- and for only Vashi (400703/400705)and Thane (400601) INR 500/-.
A packing and processing charge of INR 25/- shall be applicable for an order with an amount between INR 100/- to INR 750/- for all location except Vashi (400703/400705)and Thane (400601). For Vashi (400703/400705)and Thane (400601), INR 50/- shall be applicable for an order with an amount between INR 100/- to INR 1000/-
There is no packing and processing charge for an order with an amount above INR 750/- for all locations and INR 1000/- for Vashi (400703/400705) and Thane (400601)
We shall endeavour to deliver as per the abovementioned slot timings. However, the same shall be subject to availability and unavoidable circumstances.
Q. What is the Express Delivery?
A. Express delivery is for same day requirements of customers. We charge a nominal charge of INR 50 for express deliveries. Order will be delivered in 2 hours to your location from the time the order is placed subject to product availability and location. It will be valid only for delivery window from 8.00am – 7pm over the phone.
Q. Will you deliver an order outside your selected delivery areas?
A. Typically, we do not accept orders outside our delivery area. However, if you are residing outside the mentioned delivery areas on mobile app and website, please feel free to call us on +91 9699 933 330 and we will try our best to fulfil your requirement.
Q. What are the phone timings for order placement?
A. We accept orders 24 hours over the website/ mobile app subject to delivery slots and from 8am to 8pm all seven days of the week over the phone.
Q. What do I do if an item is not in saleable condition? (Damaged or expired)?
A. We have a no question asked return/refund policy in case the goods are ‘damaged’ or ‘expired’ at the time of receipt at delivery address. Please note that, the meaning of ‘damaged’ is limited to foul smell, bruised or discolouration for Fresh Chilled products and to foul smell, bruised, thawed or discolouration for Fresh Frozen Products. We insist that you check all the items at the time of receipt. We shall not be responsible to refund or return for goods once accepted at the delivery address. In case of any queries or concerns or for giving us feedback, please feel free to contact our customer support on +91 9699 933 330.
Q. How do I return products purchased on www.fresh-pick.in?
A. Goods that are found to be damaged or expired on arrival will be compensated for by us in four ways below. Please inform our delivery person if found damaged at doorstep or call customer care, and we will resolve the matter at the earliest.
Q. How will I get my money back in case of return due to damage or expired only? Refund policy?
If the goods are damaged and intimation is provided by customer at the time of delivery or after, then we shall compensate the customer in the four ways below as per the nature of complaint. All refunds will be preferably made through online transfer (Customer to provide bank details). Please contact customer support for any further assistance regarding the same.
CUSTOMER COMPLAINT ACTION
For product found damage/ expired or not up to mark at doorstep or after
REFUND IN 60 MINS (A) OR ADJUST IN NEXT ORDER IF PAID IN CASH (B)
(IF OPTION B, THEN NEXT ORDER MINIMUM BILLING VALUE SHOULD BE EQUAL TO REFUND VALUE)
SEND COMPLIMENTARY WITH MY NEXT ORDER WHENEVER CUSTOMER PLACES IT
SEND COMPLIMENTARY TODAY / TOMORROW AS PER LOCATION / AVAILABILITY AT THE EARLIEST
NO REFUND / REPLACEMENT
For random Cancellation (Customer doesn’t want product - Not required anymore)
ONLY AND ONLY TILL CUSTOMER DOORSTEP. ONCE ACCEPTED BY CUSTOMER - NO RETURN / CANCELLATION AS PERISHABLE ITEMS