Q. What are the delivery slot timings? When must we place the order for receiving our delivery?
A. A. Delivery will only happen as per below order timelines:
| Slots | Delivery Timings | Morning Slots order timeline | Evening Slots - order timeline |
|---|---|---|---|
| 1 | 10.00am to 1.00pm | Order should be placed on or before 8.00pm the previous day. | Order should be placed on or before 12.00pm for same day delivery. Subject to product availability |
| 2 | 04.00pm to 7.00pm |
Q. What is Normal Delivery?
A. Normal delivery is for next day requirements of customers. It shall be executed as per the below terms:
Q. What is the Express Delivery?
A. Express delivery is for same day requirements of customers. We charge a nominal charge of INR 50 for express deliveries. Order will be delivered in 2 hours to your location from the time the order is placed subject to product availability. It will be valid only for ordering window from 10.00am – 7.00pm over the phone.
Q. Will you deliver an order outside your selected delivery areas?
A. Typically, we do not accept orders outside our delivery area. However, if you are residing outside the mentioned delivery areas on mobile app and website, please feel free to call us on +91 9699 933 330 and we will try our best to fulfil your requirement.
Q. What are the phone timings for order placement?
A. We accept orders 24 hours over the website/ mobile app subject to delivery slots and from 9.00am to 8pm all seven days of the week over the phone.
We have a no question asked return/refund policy in case the goods are ‘damaged’ or ‘expired’ at the time of receipt at delivery address.
Please note that, the meaning of ‘damaged’ is limited to foul smell, bruised or discolouration for Fresh Chilled products and to foul smell, bruised, thawed or discolouration for Fresh Frozen Products.
We insist that you check all the items at the time of receipt. The item is non-returnable in nature due to consumable /hygiene /wellness natures of product. However, in the unlikely event of damaged, defective, or different item delivered to you, we will provide a full refund or free replacement as available and applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We shall not be responsible to refund or return for goods once accepted at the delivery address.
In case of any queries or concerns or for giving us feedback, please feel free to contact our customer support on +91 9699 933 330.
We take all the care with the help of our superior cold chain technology to maintain the freshness and quality of our products right up to your doorstep, hence we implore you to consume the products on the same day itself to relish the best quality and taste.
We take care that all the products go under strict scrutiny by our Quality team; However, in a rare case scenario, if you find the Quality of the product not as per the promised mark by Freshpick, please contact our Customer Support team and we will give a complete replacement/ refund of the order.
All quality complaints will be undertaken if we receive the complaint within 24 hours of the products being delivered to you.
If the fresh chilled products are stored in your freezer and they are kept in the frozen state instead of chilled state, we do not assure you of its freshness in terms of taste and texture.
We maintain 0-4 degrees of temperature for the Fresh chilled range of products at all times. If the fresh frozen products are not appropriately stored (at or below -18Deg C) and or thawed wrongly, we do not assure you of its freshness in terms of taste and texture
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. Given that the orders are lower in size and it is hard to refund for cash on delivery orders in particular, the refunds will be applied to the subsequent shopping bills. Expired products will not be considered under this offer.
If a complaint is accepted, Freshpick will initiate a refund of the full value of the Product found to be unsatisfactory. Freshpick representative may collect the concerned Product from the delivery address mention in the order details. Refund in wallet will be made within 24 hours. Credit Card refund will take 15 days and all other payment modes will take 5-7 days. Freshpick’s decision, with respect to the Response, shall be final and binding.
At all times, Freshpick’s liability lies only and for the whole and complete order amount under any litigations. Any litigations will be under the jurisdiction of and in the legal courts falling under Mumbai Jurisdiction only.
Given the nature and perishability of our product range with relevance to maintain the quality of freshness of the products; we follow the below mentioned Cancellation policy.
A Customer can opt to cancel order within 1 hour for the order placed either online or by calling our customer service and receive refund of advance paid if any.
If the order has been processed and cut as per customer’s requirements, the order cannot be cancelled due to the perishable nature of our products.
Once the order is delivered and accepted by the customer at the delivery location, there is No Cancellation that is possible.
This is not applicable for Express delivery orders since those are processed and shipped immediately.
Freshpick reserves the right to cancel any order if it suspects any fraudulent transaction by a Customer or breaches the terms & conditions of our website or mobile app.
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